Shipping policy
Shipping Policy
This Shipping Policy explains how shipping works for orders placed through our store, including processing times, delivery estimates, shipping costs, and important delivery notes.
Order processing time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods (launches, promotions, holidays), processing may take longer. If there is a significant delay, we will contact you.
Shipping rates & costs
Shipping costs are calculated at checkout based on your location and the shipping method selected.
Delivery estimates
Delivery times are estimates and begin once your order has shipped (not when it is placed).
Typical delivery estimates:
Domestic (within our shipping region): 6–14 business days
International: 7–21 business days
Delivery times may vary due to carrier delays, customs processing, weather, or peak seasons.
Shipping confirmations & tracking
Once your order ships, you will receive a shipping confirmation email with tracking information (where available).
Shipping carriers
We use reputable carriers to deliver orders. The carrier used may vary depending on destination and service level.
International shipping
International orders may be subject to:
Customs duties and taxes
Import fees
Customs clearance delays
These charges are the customer’s responsibility unless otherwise stated at checkout.
Incorrect address / undeliverable packages
Please ensure your shipping address is correct at checkout.
If an order is returned to us due to an incorrect or incomplete address, or because it was undeliverable:
We can reship the order (additional shipping fees may apply), or
We can issue a refund minus shipping costs (where applicable)
Lost, stolen, or delayed packages
If your tracking shows your package as delivered but you have not received it, please:
Check with household members/neighbours
Contact the carrier with your tracking number
Contact us so we can assist
We are not responsible for carrier delays, but we will do our best to help you locate your order.
Damaged items in transit
If your order arrives damaged, contact us within 7 days of delivery with:
Photos of the damaged item(s)
Photos of the packaging
Your order number
We will review and arrange a replacement or refund where appropriate.
Contact
For shipping questions, contact us at:
Email: cogclothingcompany@gmail.com