Refund policy
Returns & Refunds Policy
We hope you love your order. If something isn’t right, we’re here to help. This Returns & Refunds Policy explains how returns, exchanges, and refunds work for purchases made through our store.
Return window
You may request a return within 7 days of the delivery date.
To be eligible for a return, items must be:
Unworn, unwashed, and unused In original condition with tags attached (if applicable)
Returned in original packaging (where possible)
Free from odors, stains, pet hair, or damage
Non-returnable items
Unless required by law, the following items are not eligible for return or refund:
Final sale items
Gift cards
Items marked non-returnable at purchase
ntimates or hygiene-sensitive items (if applicable)
Items damaged due to wear, misuse, or improper care
Exchanges
We offer exchanges for size or style (subject to availability). If the item you want is out of stock, we can issue a refund or store credit (where available).
How to start a return
To start a return, contact us with:
Your order number
The item(s) you’d like to return
The reason for the return
We’ll provide return instructions and the return address.
Return shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service. We are not responsible for returns lost in transit.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with photos of:
The item
The packaging
The shipping label
We’ll make it right with a replacement, exchange, or refund.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved:
Refunds are issued to your original payment method
Processing time is typically 5–10 business days, depending on your bank/payment provider
Original shipping fees
Original shipping fees are non-refundable, unless required by law or the return is due to our error.
Late or missing refunds
If you haven’t received a refund yet:
Check your bank or card account again
Contact your card provider (processing times vary)
Contact your bank
If you’ve done all of this and still need help, contact us.
Contact
For returns and support, contact us at:
Email: cogclothingcompany@gmail.com